Privacy Policy

This Privacy Policy describes how System Logic Labs ("we", "us", "our") collects, uses, and protects personal data when you visit our website at system-logic-labs.com or contact us through the website contact form. We are committed to protecting your privacy in accordance with Regulation (EU) 2016/679 (the General Data Protection Regulation, GDPR) and applicable Croatian law.

1. Who We Are

System Logic Labs is an operational consulting service based in Zagreb, Croatia. Our registered address is Gračanska Cesta 29, 10000 Zagreb. You can contact us regarding data protection matters at info@system-logic-labs.com or by phone at +385 1 307 7580.

2. What Data We Collect

We collect personal data only when you voluntarily provide it to us. The categories of data we may collect include:

• Name and surname, as provided in the contact form
• Email address, as provided in the contact form
• Phone number, if voluntarily provided
• Information about your business, as described in your message
• The content of any message you send us through the contact form
• Technical data collected automatically when you visit our website, including IP address, browser type, pages visited, and time of visit (collected via cookies, subject to your consent)

3. Legal Basis for Processing

We process your personal data on the following legal bases:

• Consent (Article 6(1)(a) GDPR): When you submit the contact form, you provide explicit consent to the processing of your data for the purpose of responding to your enquiry. You may withdraw this consent at any time.
• Legitimate interests (Article 6(1)(f) GDPR): We may process certain technical data for the purpose of ensuring the security and proper functioning of our website.

4. How We Use Your Data

We use the personal data you provide exclusively to:

• Respond to your enquiry and communicate with you about our services
• Assess whether a consultation would be relevant for your situation
• Maintain records of communications for legitimate business purposes

We do not use your personal data for automated decision-making or profiling. We do not sell your data to third parties. We do not use your data for marketing purposes without your separate and explicit consent.

5. Data Retention

We retain personal data submitted through the contact form for a period of two years from the date of submission, or for the duration of any consulting relationship, whichever is longer. After this period, data is securely deleted. Technical website data collected through analytics cookies is retained for a period of up to 13 months, subject to your cookie preferences.

6. Data Sharing

We do not share your personal data with third parties except in the following limited circumstances:

• Where required by law or by a competent authority in Croatia or the European Union
• With technical service providers who assist in operating our website, where such providers are bound by appropriate data processing agreements and provide adequate safeguards

7. Your Rights Under GDPR

As a data subject, you have the following rights under the GDPR:

• Right of access: You may request a copy of the personal data we hold about you.
• Right to rectification: You may request correction of inaccurate or incomplete data.
• Right to erasure: You may request deletion of your personal data, subject to applicable legal obligations.
• Right to restriction: You may request that we restrict the processing of your data in certain circumstances.
• Right to data portability: You may request a copy of your data in a structured, machine-readable format.
• Right to object: You may object to processing based on legitimate interests.
• Right to withdraw consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at info@system-logic-labs.com. We will respond within 30 days.

8. Right to Lodge a Complaint

If you believe we have not handled your personal data in accordance with applicable law, you have the right to lodge a complaint with the Croatian Personal Data Protection Agency (Agencija za zaštitu osobnih podataka, AZOP), Selska cesta 136, 10000 Zagreb, Croatia. Website: azop.hr.

9. Cookies

Our website uses cookies. For detailed information about the cookies we use, their purpose, and how to manage your preferences, please refer to our Cookie Policy.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after changes constitutes acceptance of the updated policy.

11. Contact

For any questions or requests regarding this Privacy Policy or the processing of your personal data, please contact us at:

System Logic Labs
Gračanska Cesta 29, 10000 Zagreb, Croatia
Email: info@system-logic-labs.com
Phone: +385 1 307 7580